Principles for implementing duty of care in health, social care Essay

Describe how to respond to complaintsResponding to complaints, whether made by a fire or a staff colleague, you should always keep professional and list to what the person has to say. You should keep calm and by being respectful and apologising when needful which helps to diffuse potential conflict. Complaints need to be resolved as chop-chop as possible and constructively to avoid creating a bad ambience for all those involved. When responding to a complaint, it is important to listen to the other persons point of view. You should avoid making personal comments and focus on the facts throughout. unendingly apologise if you are wrong and explain how you bequeath resolve the situation. exempt the main points of agreed procedures for handing complaintsIf a member of staff or a reboot wishes to make a complaint they should wrangle their complaint with the orbit leader first where most complaints go off be resolved quickly. If the parent or member of staff is not happy with the outcome they should and so put their complaint in writing to the setting leader who sack indeed pass the details onto the owner or chairperson of a committee run setting. The setting will look into the complaint and erst they have come to a conclusion the setting leader can arrange a meeting with the person who made the complaint to discuss the outcome. If the person is tranquil not happy with the outcome they can intercommunicate for a further meeting with the setting leader and the owner or chairperson where they can also invite a representative.They can then all meet up to try and come to a conclusion. Everything at this meeting will be noted and depicted. If the complaint can still not be resolved at this meeting then a further meeting can be made where an external intercessor is invited. The external mediator will then investigate the complaint and then arrange a meeting for all parties to settle the complaint. A record of the meeting will be made which will discuss all decisions that have been made. Everyone that attends the meeting will need to sign the record and will get a copy of all the notes. This signed record should cerebrate the complaint. Parents are entitled to contact Ofsted throughout any stage of the complaints procedure. The earphone number of Ofsted will be on the settings complaints procedure.